ZYVRA
Exchanges & Returns
Eligible unworn items may be requested for exchange within 3 days of delivery. Terms and conditions apply.
Cancellation
Cancellation is available only before dispatch. Once an order has shipped, it cannot be cancelled and its address cannot be changed.
Offer items
Offer items are final sale—no return or exchange.
Size exchange
A different size may be requested within 3 days of delivery, subject to availability. Items must be unused, unwashed and returned with original tags and packaging. Hygiene-sensitive and final-sale products are excluded.
Alternative product
If the required size is unavailable, an approved customer may select another eligible product. The net amount paid for the original item after discounts becomes exchange credit.
Price difference
For a higher-priced replacement, the customer must pay the difference before dispatch. For a lower-priced replacement, the balance is refunded to the original payment method after the returned item passes inspection.
Process
Contact support within 3 days of delivery with the order number, item, size required and reason. Do not send an item before the exchange is approved.
RTO protection
If delivery fails because of customer refusal, an incorrect or incomplete address, or repeated customer unavailability, actual forward and return shipping costs may be deducted from the refundable amount. No such deduction applies when the failure is caused by Zyvra or the courier, subject to applicable law.